Request For Agents
Customer Service Agent
Customer Service Agent
Automated customer support agent that handles common inquiries
An automated agent that handles common customer support inquiries through chat or email.
This agent can:
- Answer frequently asked questions
- Route complex issues to human agents
- Track customer satisfaction
- Provide 24/7 support coverage
Create a knowledge base of common questions and answers...
Configure when to route to human agents...
Set up standard responses for different scenarios...
// Simple customer service agent configuration
const customerServiceAgent = {
name: "Support Bot",
purpose: "Handle customer inquiries",
escalationRules: ["complex technical issues", "billing disputes"]
};- Reduces response time for common questions
- Frees up human agents for complex issues
- Provides consistent customer experience
- Available 24/7 without breaks