One AI that already knows each customer by the time they reach out: what you have done for them, and how they like to be helped. Same on every channel, every time they come back.
Every season the same customer comes back, your AI knows more and offers the next job before they ask. No one enters a note. Lifetime value climbs on its own.
My AC completely stopped. It’s 95 degrees in here.
Lorraine, your system was flagged for compressor wear at your last checkup. Nate has an opening today at 4:30. Want me to send him over?
Yes please.
Nate · today 4:30pm
First contact this season. The AI already had the history, and booked the fix in one reply.
Followed up on a quote with no reply in 48h
SMSCustomers 6+ months since their last service
EmailOne hour after each completed job
SMSCustomers who went quiet for 90+ days
EmailSee it for your business. Pick yours and we’ll reach out the moment your preset is ready.
No name, no account number, no "have you contacted us before." The customer says one line and the AI already has who they are, what you have done for them, and how they like to be helped, pulled up before it writes back. Your best customers stop re-introducing themselves every time.
Hi, it’s Carmen. Calling about the furnace again.
A customer finds you on the web in July, texts in October, and calls in January. Three different conversations for your team, three tickets. To the AI it is one contact with one history, so nothing resets when they switch from a text to a call. The memory lives with the person, not the channel.
A customer asks for a quote on a text, goes silent, and calls three weeks later. The AI answers the call already holding that quote, so they never re-explain what they wanted. The thread survives the gap and the channel switch, and the conversation continues where it stopped.
Can you quote a new furnace?
Okay, ready to book that furnace.
The quote from three weeks ago is still here, and the install date we held is open. Want me to lock it in?
The customer you keep at 11pm is the one you actually won. Start a pilot and see your own customers remembered on every channel, from the first message.