An agent that answers from your real docs, an editor that drafts the fix and the help article, and an extension that follows users into their own tools. It is the loop that runs AgentDock, and the one you deploy.
Your product · one agent on support, grounded in your docs
Your users ask precise, technical questions, and a wrong answer costs more trust than no answer. The agent replies from your actual docs, changelog, and help center, citing what it drew on, and says it will pull in a person when the docs do not cover it. It is the same documentation-grounded answering we run on AgentDock, so support is accurate enough to ship.
Most support tickets are really a request to do something: change the plan, resend an invoice. Rather than point the user at a settings page or pass it to a person, the agent runs the action itself through an integration you connect, confirms the change first, then shows what it did. The request that used to become a ticket closes itself in the conversation.
A trial that stalls on setup churns before it ever sees value. The agent meets the user at the step they are stuck on, walks them through the config or the integration, and clears the blocker while they are still in the product. The activation that quietly decides your conversion rate stops depending on whether someone caught the support ping in time.
When the same question keeps arriving, the agent drafts the help article or doc update that answers it for good, in the editor, ready for you to review and publish. The next user who asks gets the doc, and the agent, which answers from those same docs, resolves the next one straight from the new article. The support load shrinks instead of compounding.
Your users do not live in your support widget; they live in their editor, their inbox, their browser. Through the extension, the same agent and the same memory show up in the tools they already have open, so help arrives in context instead of asking them to come find it.
Deploy your AI, editor, and extension as one connected loop: docs-grounded answers, faster trial activation, and tickets that turn into docs. Start from the SaaS preset and ship it this week.