Your AI runs the front desk: booking, reschedules, reminders that cut no-shows, and billing and intake. It never gives medical advice; anything clinical goes to your staff, and an urgent message reaches a person and the right emergency line.
Westside Family Health · front desk, one agent
The front desk cannot answer every call, and a patient who hits a busy line often does not call back. The agent books, reschedules, and cancels around the clock, and when a slot opens it offers it to someone on the waitlist so the cancellation does not become an empty chair.
Every missed appointment is a paid-for slot lost twice. The agent sends the confirmation and the reminders on the channel each patient actually checks, and makes it easy to reschedule rather than ghost. The no-shows that quietly drain a practice drop.
Most of what reaches a practice line is administrative: what you charge, whether you take that insurance, where to park, which intake form to fill out first. The agent answers these from your real practice information and sends the right form ahead of the visit.
The front desk loses hours chasing copays and balances. The agent sends a pay-by-text link for what is owed, before or after the visit, and the patient pays in a tap from their phone, so the practice gets paid faster and no one runs down a card number at the desk. It takes the payment; it does not touch eligibility or payment plans, which stay with your billing system.
The agent is scoped to the front-desk work and nothing more. It does not diagnose, dose, or advise on a condition; any clinical question goes to your staff. When a message reads as urgent, it is escalated to a person immediately and pointed to the right emergency resource, such as 988.
Let your AI run booking, reminders, billing, and intake while every clinical question and every urgent message goes straight to a person. Start from a healthcare preset and be running before next week's schedule.