AgentDock

It finishes what they texted about, right in the thread.

A customer texts about an order or a booking, and the agent checks it, makes the change, and texts the confirmation back in the same thread. It gets read in seconds, keeps each reply short enough for a lock screen, remembers the whole conversation so nobody re-explains, and texts only the people who said yes.

Text(415) 555-0142Delivered

Is my order shipping today?

Answered in one line, while it still mattered

The channel people open in minutes.

Read in seconds

A text gets opened almost the moment it lands.

People leave email unread for days and send calls to voicemail, but a text gets looked at within minutes. So when your AI answers the moment it lands, day or night, the question is settled while the customer still cares.

Same message, three channels

Your order is ready for pickup, come by anytime today until 6pm.

TextOpened in 12 seconds

EmailUnread for 2 days

CallWent to voicemail

The one channel that gets read while it still matters

It finishes it

The reply updates the order, books the time, or sends the confirmation, right in the thread.

A customer texting about a late order wants it fixed, not a status update. The agent checks the order, applies the credit or reschedules, and texts back what changed in the same thread, and a customer who texts again days later never re-explains.

Northside Goods

(415) 555-0142

Text

Do you have the blue one in stock?

Yes, two left. Want me to hold one?

Yes please, until 5pm?

Done, held until 5. See you then.

Great, thanks!

A real back-and-forth, the same number every time

Keeps it short

It answers the way people text.

A text is no place for a five-paragraph reply. The agent gives the one clear line that settles it, drops the confirmation or a link to tap, and stops, the way a person actually texts.

Corner Cafe

(415) 555-0177

Text

What time do you close today?

On my way.

One clear line and a tap, never a wall of text

It hands off knowing why

A person picks up mid-conversation, with the reason and the whole thread.

Some texts are better in a person’s hands, a refund past the agent’s limit or a complaint that needs a human tone. The agent passes the thread to your team with the reason and the full exchange attached, so a teammate takes over without making the customer repeat a word.

Can a real person help me sort out a billing mix-up on my last order?

A person should take this one

Team Inbox

Waiting for a teammate

Why it escalated, and the whole text thread

Hi, it’s Maria. I see the mix-up, let me fix it for you.

Picked up already knowing the story, no repeating

Reply YES, and it’s on record

Opt-in that holds up, and STOP honored the instant they ask.

Before your agent texts anyone who did not ask for it, it needs a yes, and that reply is logged and kept as proof. The moment someone replies STOP, every text to them stops, the rule that keeps your number in good standing running on its own.

Jordan, (415) 555-0188

Opted in, trial reminders

Your trial ends Friday. Reply YES to keep it, or STOP to opt out.

STOP

Done, you are opted out. You will not get these texts again.

Stopped for good, logged the instant they asked

One agent, over text and beyond

All Channels

One agent across text, chat, voice, and more.

Web

It answers visitors on your website in the moment.

Voice

It answers the phone and talks back in real time.

Team Inbox

Where a text lands when a person is needed.

Frequently Asked Questions

Support questions, sales inquiries, order status, appointment scheduling, quote follow-ups, review requests, whatever a customer or a lead texts a business about. It works from the same knowledge, policies, and account data as your other channels, so it can answer or move the request forward instead of leaving a message for someone to deal with later.

It finishes the request. A customer texting about an order gets the order checked and updated, not a link to check it themselves. A customer asking to reschedule gets the new time booked and confirmed, in the same thread. The reply is the outcome, not a promise that someone will look into it.

Both. It replies to inbound texts in real time, and it follows up on its own when it makes sense: a quote that went quiet, a job that wrapped last week, an appointment worth rebooking. Every one of those goes only to a customer who opted in, and any of them can be turned off.

A customer replies YES and that consent is logged with a timestamp and kept as proof, the way the law that governs SMS in the US requires before a business can send. The moment someone replies STOP, every text to them stops immediately, no exception. You are never tracking who opted in and who did not by hand.

The agent hands the full thread, and the reason it stepped back, to your team inbox. A teammate follows up from there with the whole conversation already in front of them, in the same thread the customer is already in. Nobody has to call in or repeat what they already said.

Put an AI agent on your text line.

It answers in seconds, finishes the request in the thread, remembers the whole conversation, and texts only the people who said yes. When a person is needed, the full thread is already in your team inbox.

It finishes what they texted about, right in the thread.

The channel people open in minutes.

A text gets opened almost the moment it lands.

The reply updates the order, books the time, or sends the confirmation, right in the thread.

It answers the way people text.

A person picks up mid-conversation, with the reason and the whole thread.

Opt-in that holds up, and STOP honored the instant they ask.

One agent, over text and beyond

Frequently Asked Questions

What kinds of texts can it handle?

Does it send an answer, or finish the request?

Does it ever text first, or only reply?

How does opt-in and STOP actually work?

What happens when a text needs a person?

Put an AI agent on your text line.