A shopper one tab from checkout wants to know if it fits and when it ships, while the same where-is-my-order question floods your queue. Your AI answers both in the moment, always inside your store policy.
Your store · online, one agent for the whole storefront
Will it fit, when will it arrive, can I return it. These land while the buyer is one tab from closing the order, and an unanswered one is a cart left behind. The agent answers from your real product and policy details, so the doubt clears while they are still on the page and the order goes through.
“Will it fit? When does it ship?”
Not every shopper knows exactly what they want. The agent reads what the shopper is after, pulls the matching products from your live catalog, and walks them to a paid order without leaving the chat. The browse becomes a sale right there, instead of a maybe that wanders off to a competitor.
“Which trail shoe holds up in the rain?”
Most of a store inbox is the same message: where is my order. The agent looks up the real order, reads the live tracking, and tells the customer exactly where the parcel is and when it lands. The repetitive volume that buries a queue gets handled on its own.
A return is a moment a customer decides whether to come back. The agent works the return inside your real window and conditions, starts the refund or exchange, and keeps the tone of a brand that wants them again. It runs the policy you set, so the answer is the one your store stands behind.
A support answer is a promise your brand has to keep. The agent answers from your live store data and published policy, so it states the real delivery estimate, the real stock, and the real terms, and says it will check with a person rather than guess. The customer is never told something the store cannot honor.
“Can you guarantee it arrives tomorrow?”
Never says: “Yes, it'll be there tomorrow for sure.”
Put your AI on your storefront and inbox to answer pre-purchase questions in the moment, clear the order-status flood, and run returns by your own policy. Start from an e-commerce preset and be live before your next sale.