Get step-by-step help diagnosing and fixing common technology problems
I am having a technology problem and need help figuring out what is wrong and how to fix it. The device or software with the problem is [DEVICE:select:Windows computer,Mac computer,iPhone,Android phone,iPad or tablet,smart TV,WiFi or router,printer,other device]. The problem I am experiencing is: [PROBLEM_DESCRIPTION] When this started happening: [ONSET:select:just started today,started after an update,has been happening for a while,happens intermittently,started after I changed something]. What I changed or did before the problem started: [CHANGES?] Error messages I am seeing: [ERROR_MESSAGES?] What I have already tried: [ATTEMPTS?] My tech skill level is [SKILL:select:not tech savvy - explain everything simply,somewhat comfortable with technology,fairly technical - comfortable with settings]. Walk me through troubleshooting this problem step by step. Start with the simplest solutions first. Explain each step clearly and tell me what to look for. If a step might cause issues, warn me before I try it. Tell me what symptoms indicate which type of problem. Let me know at what point I should seek professional help or contact support. Include any data backup steps I should take before trying fixes. Explain what likely caused this so I can prevent it in the future.
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Get Early AccessYour WiFi drops every evening. Your printer says it is offline even though it is plugged in. Your computer suddenly runs slower than it did last week. Tech problems are frustrating because the cause could be a dozen different things, and guessing wrong wastes hours.
It walks you through systematic troubleshooting for your [DEVICE]. Describe the [PROBLEM_DESCRIPTION], when it started, and what you have already [ATTEMPTS]. The AI starts with the simplest fixes first (because 80% of tech problems have simple solutions) and escalates only if those do not work. It explains each step in plain language, warns you before anything risky, and tells you when to stop and call a professional.
The "what caused this" explanation at the end helps you prevent the problem from coming back. Paste your tech issue into the Dock Editor and get step-by-step help. If you are shopping for a replacement instead of fixing, the tech purchase advisor helps you pick the right device.
Paste this template into ChatGPT, Claude, Gemini, or the Dock Editor to get started.
Select [DEVICE] and write [PROBLEM_DESCRIPTION] in detail. "Computer is slow" is vague. "Windows laptop takes 5 minutes to boot and Chrome freezes when I have 3 tabs open" gives the AI real diagnostic information.
Choose [ONSET] and fill in [CHANGES]. Problems that started after an update have different causes than problems that appeared gradually. Any recent changes you made narrow the diagnosis significantly.
Fill in [ATTEMPTS] and [ERROR_MESSAGES]. If you already restarted the device, the AI skips that step. Error messages often point directly to the cause, so copy them exactly.
Start with step 1 and test after each fix. The AI orders solutions from simplest to most involved. Do not skip to complex solutions. The simple ones work most of the time and take seconds to try.
Set [SKILL] to "not tech savvy" and every step is explained in plain language with specific button names and locations. No jargon, no assumptions.
WiFi, VPN, and video call problems disrupt your workday. Describe the symptoms and get targeted fixes that get you back online fast.
Child's tablet, gaming console, or school laptop acting up? Describe the device and problem. The AI provides kid-safe troubleshooting that does not risk losing saved games or school work.
Printer, POS system, or network problems cost you money every minute they are down. The prompt prioritizes fast fixes and tells you when to call IT support instead of spending more time troubleshooting.
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